Comment notifications will now only go to the most relevant users.

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Sean Munro

• April 22, 2020 12:44

Historically, comments on pending policies would send a notification to any user involved in the workflow as well as any user who had permissions to manage the Area in which the policy was being created.

We've listened to your UserVoice feedback and have narrowed the scope of those notifications. Now, only users who are actively involved in policy will receive notifications about comments. If you have approved a pending version, but the workflow has since restarted, you won't be sent notifications about comments until you are again involved in the approval process. 

Similarly, Area Managers and Site Administrators will only see comments on pending policies if they are involved in the approval process or interact with the pending policy so the comments are relevant to them. 

Collaborators involved in the pending policy will continue to receive notifications about comments as long as they have them enabled.

Check out the links below to learn more about comments, notifications, and the collaboration process.

• Comments and Collaboration Training
• Collaboration Section
• How Does PolicyStat Alert Users

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  Gail Juleff (sa beaumont)

  • May 11, 2020 11:37
  • Edited

  As administrators we found it helpful to see the comments - even though they were numerous and we did delete them.  Is there a way to 'opt' in and continue to see these.  We felt it was important to view.  Our organization is large - 8 hospitals, 12 locations - so we did have a lot of comments.

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  Allison Smith

  • May 13, 2020 12:51

  I agree with the comment posted by Gail Juleff. As an admin, it is helpful for me to see the comments. I often make overrides to fix a typo or minor change in the middle of the workflow.  The users will appreciate the enhancement as they then tend to overlook the overload of messages.

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