ADMINS, have you signed up for HUB? In order to log in to the new support portal that's coming soon, you will need to be a member of our online community, HUB. To register for a HUB account, please click here.

This support portal, including emails sent to support@policystat.com, will be unavailable beginning at 8:00pm ET on Friday, February 26th, while we prepare to launch the new RLDatix SupportHUB on March 1st.
If you have a Severity 1 Critical issue to report over the weekend, please contact 317-644-1296, option 2, to leave a message for the on-call engineer. A member of our support team will respond promptly.
For all other issues, we kindly ask you to report them on Monday morning, in the new system. All knowledge and education resources will able be available at that time.
Thank you for your patience.
The RLDatix Support Team

I cannot login and seem to be stuck in a loop

Issue:

A loop can occur for users using Single Sign-On (SSO) configuration and a user must fully log out to break the loop.

A loop can occur for users using Single Sign-On (SSO) configuration and a user must fully log out to break the loop.

Fully logout by going to the variation of this URL specific for your site:
- https://replacewithyoursitename.policystat.com/account/logout/
Attempt to login again.
If the above solution does not work delete cookies from your browser.
Close and reopen your browser.
If still unable to login please contact the PolicyStat Support team.

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