Issue:

• When attempting to log in the page seems to reload and never log in.

Environment:

• PolicyStat

Additional Information:

A loop can occur for users using Single Sign-On (SSO) configuration and a user must fully log out to break the loop.

Cause:

A loop can occur for users using Single Sign-On (SSO) configuration and a user must fully log out to break the loop.  

Resolution:

1.  Fully logout by going to the variation of this URL specific for your site:
   • https://yoursite.policystat.com/account/logout/
2. Attempt to login again.
3. If the above solution does not work delete cookies from your browser.
   • Clearing Cookies for Google Chrome
   • Clearing Cookies for IE11
   • Clearing Cookies for Microsoft Edge 
4. Close and reopen your browser.
5. If still unable to login please contact the PolicyStat Support team.