Issue:
- When attempting to log in the page seems to reload and never log in.
Environment:
- PolicyStat
Additional Information:
A loop can occur for users using Single Sign-On (SSO) configuration and a user must fully log out to break the loop.
Cause:
A loop can occur for users using Single Sign-On (SSO) configuration and a user must fully log out to break the loop.
Resolution:
- Fully logout by going to the variation of this URL specific for your site:
- https://replacewithyoursitename.policystat.com/account/logout/
- Attempt to login again.
- If the above solution does not work delete cookies from your browser.
- Close and reopen your browser.
- If still unable to login please contact the PolicyStat Support team.