Environment:

• PolicyStat
• Internet Explorer 11
• Google Chrome

Procedure: 

1. Clear your cache and cookies:
   
   • Clearing Cache and Cookies for Google Chrome
   • Clearing Cache and Cookies for IE11
     • Deleting Temporary Internet Files alone will often resolve the issue.
2. Close and reopen the browser.
3. If the issue is not resolved update to the latest released version of the browser.
4. Restart your computer.
5. If the toolbar is still greyed out or different, please reach out to PolicyStat support.
6. As a workaround, switch to a different browser such as Edge or Firefox until the issue can be resolved.