ADMINS, have you signed up for HUB? In order to log in to the new support portal that's coming soon, you will need to be a member of our online community, HUB. To register for a HUB account, please click here.

This support portal, including emails sent to support@policystat.com, is unavailable from 8:00 pm ET on Friday, February 26, to 8:30 am on Monday, March 1, while we prepare to launch the new RLDatix SupportHUB on March 1.
If you have a Severity 1 Critical issue to report over the weekend, please contact 317-644-1296, option 2, then option 9, to leave a message for the on-call engineer. A member of our support team will respond promptly.
For all other issues, we kindly ask you to report them on Monday morning, in the new system. All knowledge and education resources will able be available at that time.
Thank you for your patience.
The RLDatix Support Team

How do I restore / reactivate a user account?

Objective:

Click the Admin Tab.
Click Users.
Click Inactive users.
Search for the user you would like to reactivate.
Click Restore.

Note: If your system is syncing users with Active Directory and the user restored is deactivated in Active Directory the user will be moved to Inactive on the next nightly sync.