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  • ADMINS, have you signed up for HUB? In order to log in to the new support portal that's coming soon, you will need to be a member of our online community, HUB. To register for a HUB account, please click here.

  • This support portal, including emails sent to support@policystat.com, will be unavailable beginning at 8:00pm ET on Friday, February 26th, while we prepare to launch the new RLDatix SupportHUB on March 1st.
    If you have a Severity 1 Critical issue to report over the weekend, please contact 317-644-1296, option 2, to leave a message for the on-call engineer. A member of our support team will respond promptly.
    For all other issues, we kindly ask you to report them on Monday morning, in the new system. All knowledge and education resources will able be available at that time.
    Thank you for your patience.
    The RLDatix Support Team

When does PolicyStat Run Site Maintenance?

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Sean Munro
  • Updated
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Objective:

  • To understand when undergoes site maintenance.

Environment:

  • PolicyStat

Additional Information:

N/A

Answer:

In addition to the seamless updates that are delivered day to day, every two weeks we have a maintenance window on Sunday from 20:00-23:59 Eastern. During this time PolicyStat will continue to be available, but in a Read Only mode as indicated by a maintenance banner displayed at the top of all pages.

Upcoming Maintenance Windows

20:00-23:59 Eastern

Actions to continue during maintenance:

  • Searching
  • Viewing Documents
  • Printing Documents
  • Running Reports

Actions to avoid during maintenance:

  • Approvals
  • Editing Documents
  • Making Changes

As soon as the maintenance banner disappears, maintenance is complete.

Contact Us!

If you have any questions or concerns at all, please don't hesitate to contact PolicyStat Customer Support at support@policystat.com or 317-644-1296 (press 2 for support).

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