Troubleshooting: Draft Not Saving

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PolicyStat features an autosave feature that saves your progress as you work on a draft. For more information about what is required to save, see this article.

If a draft contains unsaved modifications, the autosave box will appear red and look like this:

When modifications have been saved, the box will turn green.

To save more frequently, click the Save Now button at the bottom of the draft page.
 

On occasion, a draft may not save or it may identify as having gone stale.

A draft that saves, but will not turn green, we strongly recommend immediately copying the contents of the document to your computer clipboard to preserve it.

Here are a few potential causes for failure to save:

  • If you are working in the Edit page for a draft is open in another tab, and then continued to use the first tab
  • Having two browser tabs with PolicyStat open, and "logout" is clicked from another tab
  • If an anti-virus scan is running while you are working, it may have cleared your browser's cookies 
  • If you are using a proxy server there may be a disconnection
  • Disruption of network/internet connection
  • The browser session times out

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This article applies to the following user roles:

owner.png approver.png aeditor.png amanager.png siteAdmin.png

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