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M-F 8-8 EST

Resetting a Password (Non-Active Directory/SSO)


Forgetting a password is a frequent challenge faced by many users. This short tutorial covers the process of resetting passwords for all users of sites that do not use Active Directory or Single Sign On (SSO).

If you are unsure if your site uses these features, please contact your local IT or PolicyStat Site Administrator.

If you are a Site Administrator looking to reset a password, see this article.

Resetting a Password (00:56)

NOTE: Viewing the tutorial requires Adobe Flash Player. For assistance, please contact your IT department.




Resetting a Password

  • From the PolicyStat login screen, click Forgot your password? button.

  • Enter your email address (1) and click Send Me a Password Reset Email (2).

  • Click the link in the resulting email, and follow the directions. If the email does not arrive within a few minutes, check the Spam folder in your email.


This article applies to the following user roles:

staff.png user.png owner.png collaborator.png approver.png aeditor.png amanager.png siteAdmin.png

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Support Hours:
M-F 8-8 EST