- To understand how to reset a forgotten password
Forgetting a password is a frequent challenge faced by many users. This short tutorial covers the process of resetting passwords for all users of sites that do not use Active Directory or Single Sign On (SSO).
If you are unsure if your site uses these features, please contact your local IT or PolicyStat Site Administrator.
If you are a Site Administrator looking to reset a password, see this article.
NOTE: A password reset email link will expire after 7 days or once the reset link is clicked a single time. If it is clicked prematurely, a new link will need to be resent.
- From the PolicyStat login screen, click Can't Login? button.
- Enter your email address (1) and click Send Me a Password Reset Email (2).
- Click the link in the resulting email, and follow the directions. If the email does not arrive within a few minutes, check the Spam folder in your email.
This article applies to the following user roles: