Objective:

• To understand incomplete acknowledgment notifications

Environment:

• PolicyStat

Additional Information:

N/A

Answer:

Email notifications about incomplete acknowledgments are batched together and sent every Monday evening. We batch the emails together in to one weekly email to avoid potentially bombarding inboxes with many messages if a large number of documents are assigned in a short period of time. It also allows time for any mistakenly-assigned acknowledgments to be removed before any email is sent.

These emails are also divided in to two different types of notifications:

User Notifications

When a user is assigned an acknowledgment and hasn't completed it by Monday evening, they receive an email reminding them to log in to PolicyStat and acknowledge the document. All users automatically receive these emails unless they opt-out via their notification settings.

Manager Notifications 

Managed Acknowledgments Report 

Default Email Notification Setting: OFF

Manager notifications go out to all users who have site administrator rights. This is useful as a status reminder to let site admins know the progress of acknowledgments on documents that they care about. By default, this email notification is turned off, and can be enabled via your notification settings.

When Is It Sent?
Weekly on Monday evenings

What does the notification mean?
Policies that you control (own or manage) have been assigned to users for acknowledgment and those acknowledgments have not yet been completed.

For additional information about how to assign acknowledgments, see this article.

This article applies to the following user roles: