Objective:
- To understand the process of PolicyStat product updates.
Environment:
- PolicyStat
Additional Information:
At PolicyStat, we’re focused on constantly improving our product to make managing your important content a breeze. As a true SaaS product, we’re able to seamlessly deliver high-quality improvements daily based on feedback from our customers. We’re always interested in hearing ideas about how to make the PolicyStat experience better because we’re here to serve you.
Answer:
Update Cycle¶
We’re able to remain responsive to your needs by providing a steady stream of improvements in the background that require no intervention on your part. There’s no software to install and no upgrades to download. By avoiding “big bang” updates, we can ensure that all changes are thoroughly tested while also avoiding the user confusion that can result when too many things change at the same time. Even training is baked right in to the product so our users are able to quickly access supporting documentation at their own pace.
Want to keep up to date on the improvements were making? Simply check the “What’s New” link in the upper right hand corner of the application to see a detailed list of changes and improvements.
Gathering Your Feedback¶
We’re constantly looking for feedback on how to improve PolicyStat. Whether it’s through our account management program or customer support contacts, we’re committed to building the improvements that are most important to our users. Via our support site, you’re able to track the status of your issues from requirements all the way to a seamless product update.
Addressing Defects¶
Like any human-run endeavor, we understand that there will be defects that creep in from time to time. That’s why we’re focused on a process that allows us to quickly address them on a timescale of hours/days instead of the weeks and months that traditional vendors require.
This article applies to the following user roles:
