- To understand when PolicyStat Support staff are available
RLDatix PolicyStat Support hours are 8:00 a.m. - 8:00 p.m. ET Monday through Friday with the exception of holidays.
- Tickets received outside of normal business hours will be addressed the next business day.
- Outside of normal business hours, if you have an urgent issue where your PolicyStat site is inaccessible to all your users, please submit a ticket and call the support line at 317-644-1296, option 2, to leave a message for the on-call engineer.
- The knowledgebase is always available as a valuable resource to provide instant answers to many of your questions.
RLDatix observes the following holidays each year.
|New Year’s Day||1/1/2021|
|Martin Luther King Day||1/18/2021|
|Independence Day||7/5/2021 (Observed)|
|Friday after Thanksgiving||11/26/2021|
|Christmas Day||12/27/2021 (Observed)|