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  • RLDatix’s new global support platform, SupportHUB, is live for ticketing! Click here to submit tickets. Knowledgebase, training, and education content is under construction and can be accessed from the legacy Learning Center until it is available in SupportHUB. Questions about SupportHUB? View the FAQs.

  • RLDatix’s new global support platform, SupportHUB, is live for ticketing! Click here to submit tickets. Knowledge base, training, and education content is under construction and can be accessed from the legacy Learning Center until it is available in SupportHUB.

What are the hours for PolicyStat Support?

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Lorrie Giesbrecht, Manager
  • Updated
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Objective:

  •  To understand when PolicyStat Support staff are available

Environment:

  • PolicyStat
  • Knowledgebase

Answer:

RLDatix PolicyStat Support hours are 8:00 a.m. - 8:00 p.m. ET Monday through Friday with the exception of holidays.

  • Tickets received outside of normal business hours will be addressed the next business day.
  • Outside of normal business hours, if you have an urgent issue where your PolicyStat site is inaccessible to all your users, please submit a ticket and call the support line at 317-644-1296, option 2, to leave a message for the on-call engineer.
  • The knowledgebase is always available as a valuable resource to provide instant answers to many of your questions.

RLDatix observes the following holidays each year.

HOLIDAY DATE
New Year’s Day 1/1/2021
Martin Luther King Day 1/18/2021
President’s Day 2/15/2021
Memorial Day 5/31/2021
Independence Day 7/5/2021 (Observed)
Labor Day 9/6/2021
Thanksgiving Day 11/25/2021
Friday after Thanksgiving 11/26/2021
Christmas Eve 12/24/2021
Christmas Day 12/27/2021 (Observed)
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