Objective:
- To understand when PolicyStat Support staff are available
Environment:
- PolicyStat
- Knowledgebase
Answer:
RLDatix PolicyStat Support hours are 8:00 a.m. - 8:00 p.m. ET Monday through Friday with the exception of holidays.
- Tickets received outside of normal business hours will be addressed the next business day.
- Outside of normal business hours, if you have an urgent issue where your PolicyStat site is inaccessible to all your users, please submit a ticket and call the support line at 317-644-1296, option 2, to leave a message for the on-call engineer.
- The knowledgebase is always available as a valuable resource to provide instant answers to many of your questions.
RLDatix observes the following holidays each year.
| HOLIDAY | DATE |
| New Year’s Day | 1/1/2021 |
| Martin Luther King Day | 1/18/2021 |
| President’s Day | 2/15/2021 |
| Memorial Day | 5/31/2021 |
| Independence Day | 7/5/2021 (Observed) |
| Labor Day | 9/6/2021 |
| Thanksgiving Day | 11/25/2021 |
| Friday after Thanksgiving | 11/26/2021 |
| Christmas Eve | 12/24/2021 |
| Christmas Day | 12/27/2021 (Observed) |